Dakar Horizon Travel

Menu
Call Us

Privacy Policy

DAKAR HORIZON TRAVEL (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how your personal data is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websitedakarhorizontravel.comor use our travel-related services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Nous pouvons collecter les données personnelles suivantes :

  • Full Name
  • Email address
  • Phone Number
  • Mailing address
  • Payment details (credit/debit card, billing address)
  • Passport and visa information
  • Travel preferences, booking history, and special requests

1.2 Non-Personal Information

We automatically collect:

  • Browser type and version
  • Device type and operating system
  • IP address and approximate location
  • Website usage data (pages visited, duration, clicks)
  • Cookies and tracking technologies

2. How We Use Your Information

2.1 Service Delivery

  • Process bookings and reservations
  • Manage payments, cancellations, and refunds
  • Provide customer support and travel assistance

2.2 Communication

  • Send confirmations, itineraries, and updates
  • Respond to inquiries and service requests
  • Share promotional offers, newsletters, and travel deals (with opt-out option)

2.3 Business Improvement

  • Analyze website performance and user behavior
  • Improve services, packages, and user experience

2.4 Legal & Security

  • Comply with applicable laws and regulations
  • Detect and prevent fraud or misuse

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Your consent
  • Performance of a contract (e.g., bookings)
  • Legal obligations
  • Legitimate business interests (service improvement, security)

4. How We Share Your Information

4.1 Service Partners

We may share your data with:

  • Airlines, hotels, and tour operators
  • Payment gateways and financial institutions
  • IT and customer support providers

4.2 Business Transfers

Your data may be transferred in case of:

  • Merger or acquisition
  • Business restructuring or sale

4.3 Legal Disclosure

We may disclose your data when required by:

  • Law enforcement
  • Government authorities
  • Legal proceedings
5. International Data Transfers

Your information may be transferred and processed outside your country, including regions with different data protection laws. We ensure appropriate safeguards are in place.

6. Data Security

We implement administrative, technical, and physical security measures to protect your personal data. However, no online system is completely secure.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Providing services
  • Legal and accounting requirements
  • Resolving disputes
8. Your Rights (GDPR & Data Protection Rights)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“Right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

 

To exercise these rights, contact:
marketing@dakarhorizontravel.com

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with the updated date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

DAKAR HORIZON TRAVEL
66, Dakar Plateau, Rue du Docteur Thèse Dakar, Sénégal
📧 marketing@dakarhorizontravel.com
🌐 dakarhorizontravel.com